Shipping & Returns Policy

SHIPPING CARRIER & LOCATIONS

We ship to all 50 states via FedEx. For international shipping, we also ship via FedEx.

SHIPPING RATES

Please allow at least 48 hours from your order date for regular ground orders and at least 24 hours to process for rush orders.

We offer free shipping for any orders over $200 excluding discounts and sales tax for domestic packages. Otherwise, for domestic shipping, please see the following information:

Regular Ground Flat Rate (5-6 business days): $13.00

2-day (2 business days):

  • Up to orders of $300: $20
  • Orders from $300-$500: $40
  • Orders from $500-$700: $60
  • Orders from $700-$900: $80
  • Orders over $900: $100

Standard Overnight (next business day):

  • Up to orders of $300: $50
  • Orders from $300-$500: $70
  • Orders from $500-$700: $90
  • Orders from $700-$900: $110
  • Orders over $900: $130

For international shipping, please see the following:

International Economy Shipping:

  • Up to orders of $100: $40
  • Orders from $100-$200: $55
  • Orders from $200-$300: $70
  • Orders from $300-$400: $85
  • Orders from $400-$500: $100
  • Orders over $500: $115

RETURN/EXCHANGE POLICY

Domestic Returns:

You may return your item within 30 days of your order being received, unless they are final sale items or accessory items. Returns must be unused and in their original condition with tags. If the item(s) is returned stained/damaged, we will not be able to refund you for this item(s).

Please submit your return and exchange request from HERE.

Upon reviewing and approving your request, we will email you a prepaid return label.

Once we receive the return items, the refund amount will be as follows:

If you are returning all items in your order: The total purchase amount net of the original shipping fee and return shipping fee of $12.

If you are returning only a part of your order: The total purchase amount net of the return shipping fee of $12.

Please email us at sales@loeufpoche.com if you have any issues with your order.

International Returns & Exchanges:

You may return your item within 45 days of your order being received, unless they are final sale items. Returns must be unused and in their original condition. Once we receive the return items, we will issue a refund to your original payment card. At this time, we do not offer free returns or exchanges for international shipments.

Sale Items

Sale items are eligible for refund or exchanges unless they are Final Sale items. Final sale items are not returnable or refundable.

Damaged or Defective Returns

We verify the quality of the goods before shipping, but if for any reason, you receive damaged or defective items, please send us and email at sales@loeufpoche.com and notify us of your issue and we will send you a prepaid label to return.  In this case, we will fully refund your original source of payment.

Late Return/Exchange Requests

If you do not submit a return/exchange request within 30 days from the time you receive your order, please understand that your request will be rejected.

Sales Tax

We charge 9.5% to orders from California. Any orders outside California are exempt from sales tax.